FAQ – Frequently Asked Questions valuemartindustrialsupply FAQs shortcodes.
Depending on your location and the Value Mart shipping location your order will be in transit for 1 to 5 days.
All in stock items ship the same day if received by 2:00pm CST- Next day on all others.
Our online prices are updated regularly so you are guaranteed that what you see is what you get. If your business requires price guarantees of a specified duration we will work with you. Call 1.800.399-4423 or email us at email@example.com with your requirements.
We charge sales tax to anyone who has not provided a tax-exempt certificate and their business resides in Illinois, Iowa, Michigan, Tennessee, Texas, and North Carolina. Any customer who has already been set up in our system as tax exempt will not be taxed on internet orders. However, you must be sure to order under your Value Mart account number.
YES. To ensure that we find the right solution to your needs it would be best to call customer service at (800) 399-4423 or if you prefer, send an email to firstname.lastname@example.org . Please provide all product specifications and we will get back to you promptly.
Call customer service at 1.800.399-4423 9:00am to 5:00pm Monday-Friday to talk live or send us an email with your questions (we will get back to you within a few hours). Every Customer Service Representatives is trained, learning about our products. That means you won’t be transferred from person to person while looking for answers to your questions and needs. You’ll talk to the Right person, the first time. And you’ll get the Right product, the first time. Who has time for guesswork? At value Mart we help you figure out exactly what’s Right for you. That’s three “rights” in three lines–we must mean it. And you won’t pay extra for this important service. But there’s much more!
HASSLE-FREE RETURNS: We try very hard to make sure you’ll be satisfied with your purchase. If for any reason you’re not, here’s all you need to do:
- Call your Value Mart Customer Service Representative at (800) 399-4423 before returning any items and request your choice of an exchange, credit, or your money back.
- Your Customer Service Representative will issue a return authorization number — just mark it on the package when you return it.
- Send it back! That’s it! No hassles, just fast and courteous service.
Returned items must be returned within 30 days of shipment, must be new and in saleable condition, and are subject to inspection. Returns of custom-made or special-order items are subject to prior approval and return goods policy of the manufacturer.
Quantity breaks are offered on many of our products listed online. For other, larger quantity discounts, call us at 1.800.399-4423.
Have you registered online with us before? All existing Value Mart customers must first register online to access the customer login.
If you have forgotten your password, please click on “forgot password”. If you have forgotten your user ID and password or are otherwise still having problems logging in, please call our Customer Service Representatives at (800) 399-4423.
If you’ve forgotten your password, please click on “forgot password”. If you have forgotten your user ID and password or are otherwise still having problems logging in, please call our Customer Service Representatives at (800) 399-4423.
No. If you have an account with Value Mart please have your Value Mart Customer Number ready so that you can receive special offers through the website.
By registering we can refer to your company information for ordering so that you do not need to answer the same questions every time. Additionally, any special requirements, pricing, shipping or other will be accessed from our files so you don’t need to remember it for every order you place.
Call our Customer Service Representatives Toll-Free at (800) 399-4423. If you have completed the order through the web, please have the Order Number printed on your receipt along with the Purchase Order number.
You can be fully assured that our website is a secure website. Your personal information including credit card number, is transmitted over the Internet via an SSL (Secure Socket Layer) encrypted session. This method allows only the person who you choose to send information to, the only person that sees it. We have chosen VeriSign to be the verifying authority as to the level of security our website maintains. They have issued our company a certificate stating that:
- This site has a VeriSign Secure Server ID.
- VeriSign has verified the organizational name and that Value Mart Inc. has the proof of right to use it.
- This site legitimately runs under the auspices of Value Mart Inc.
- All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.
Included in the certificate are the effective dates of our secure site certificate.
No – We do not have a minimum order on all stocked items. However, we do have minimum orders on non-stock items, custom-made or special-order products.
May I buy from Value Mart even if I don’t want to set up an account?
Yes, we accept Visa, MasterCard, Discover, American Express, EFT, Wire Transfer and prepayment checks.
It’s really fast and easy (our competitors say the same thing, but we mean it!). Just give us a call, we can usually open your account right away. Open account terms of net 30 days are offered to firms listed and satisfactorily rated by Dun & Bradstreet. If your company is unrated, please send us three major trade references and the name and phone number of your bank. Of course, you can include your payment with your order.